There have been incidents of people being refunded in cash rather than points, but a call to customer service should be able to resolve that.

If you booked using cash, you’ll get a statement credit to the card you used for payment. Depending on the card you have, your Ultimate Rewards points are worth between one and 1.5 cents apiece this way.Ī representative from Chase confirmed that “if a traveler qualifies for a refund per the travel provider policy, that refund will be in the form of the original payment, whether that is points or cash.” So cardholders who redeemed Ultimate Rewards points directly through Chase for travel arrangements should receive those points back to their account. These include flights, hotels, vacation rentals, car rentals, activities, and cruises. Beyond that, cardholders can redeem Ultimate Rewards at fixed rates for travel reservations made directly through the Chase travel portal, which is powered by Expedia. Ultimate Rewards can be extremely useful since they transfer to more than a dozen airline and hotel partners including Southwest Rapid Rewards, United MileagePlus, World of Hyatt, and Marriott Bonvoy, among others. Using Chase points for travelĬhase Ultimate Rewards are some of the most popular travel rewards points available, thanks in part to how easy they are to earn through cards like the Chase Sapphire Reserve and Chase Sapphire Preferred. But Chase is making it easier for customers who booked trips using Chase Ultimate Rewards points to get refunds for canceled travel. Not only is it confusing to navigate the cancellation or change rules for popular rewards programs, but in some cases, these are basically third-party bookings (as opposed to those made directly with airlines or hotels), which adds another layer of complexity. But those who made reservations using points are probably dealing with more issues than most. If your travel plans have been affected, you might be having a difficult time getting a refund.

The spread of the coronavirus and subsequent travel restrictions have caused unprecedented disruptions.

Chase sapphire customer service